Do I need a referral or Mental Health Care Plan (MHCP) to see you?

No, you do not need a referral or Mental Health Care Plan (MHCP). Anyone can call and ask for an appointment.


How do I get a referral if I require one?

You can see a GP, psychiatrist or paediatrician for a referral. Your treating doctor will assess whether you meet criteria for a Mental Health Care Plan.


What is a Mental Health Care Plan (MHCP)?

A GP Mental Health Care Plan (MHCP) is a plan made by your doctor (general practitioner (GP)) for treating a mental health problem. This plan allows you to access a Medicare Rebate for services provided by registered psychologists.
A Mental Health Care Plan (MHCP) can also be provided by a Psychiatrist or Paediatrician.


How do I get a GP Mental Health Care Plan (MHCP)?

Your GP will work with you to assess your mental health, work out what help you need, set goals and choose the treatment that would be best for you. Your GP will also discuss options for treatment and advise you about any other services that might help you. (The plan might also include what to do in a crisis or to prevent relapse.) Once you and your GP have agreed on your goals and what you need to do to achieve them, your GP will write out a mental health care plan. Preparing the plan might take one visit, or it might take a number of visits. It can often be helpful to request a long consultation with your GP when booking your appointment.


What are the costs and how do I pay?

The cost varies depending on the length of consultation and whether you see a clinical or consulting psychologist. For further information, please call our administration team who can inform you of fees based on the attending psychologist. Payment in full is required at the end of each session and can be made via Cash or EFTPOS.

If you are coming under a Mental Health Care Plan (MHCP), have your Medicare card and an EFTPOS card (linked to savings or cheque accounts only), and we can process your Medicare rebate directly into your back account, once payment is received. Alternatively we can issue a receipt for you to take to Medicare for a rebate.

If you are intending to claim through a Private Health Fund, we do not have HICAPS and therefore are unable to process Private Health Fund rebates on site. We are able to provide you with a receipt which can be taken to your specifed Private Health Fund so that you may claim your rebate.

Payment for Workcover consultations and Medico-legal and other reports are billed differently. Please discuss this with our administration should you require any of these separate services.


Can I use my Private Health Fund?

Yes. If you are coming without a referral, our psychologists are registered with the major health funds so you can take your receipt to your Private Health Fund for any relevant claims.

However, if you have applied for a Medicare Rebate for your session under a Mental Health Care Plan, you cannot use your Private Health Fund to ‘top up’ the rebate. You have to choose which rebate you will use for your consultation.

Please note that we do not have HICAPS and therefore are unable to process Private Health Fund rebates on site. We are able to provide you with a receipt which can be taken to your specifed Private Health Fund so that you may claim your rebate.


Do you have parking on site?

Yes, there is some street parking available and there is also parking below The Coffee Club next door.


How many sessions will I need?

This will vary from person to person depending on the treatment needs. Your psychologist will be able to give you a rough idea of the likely number of sessions after the first 1-2 sessions.


How many sessions can I have under a Mental Health Care Plan (MHCP)?

Your initial referral under a Mental Health Care Plan (MHCP) allows a block of 6 sessions. After this initial block of 6 sessions, your psychologist will prepare a report for your doctor, indicating whether they feel more sessions are needed. Your psychologist will also discuss this with you.

After your doctor reviews your psychologist’s report and has a review with you, they will indicate to you and your psychologist if they feel you need a further block of 4 sessions.

If an individual meets criteria, he or she is entitled to 10 sessions per calendar year (from January to December in a given year) under a Mental Health Care Plan (MHCP).


How long is a session?

Sessions are usually planned to be 50 minutes in duration. Follow-up administration then takes about 5-10 minutes so you can usually expect to be in our office for about 1 hour.

For assessment or special treatment sessions, the allotted time might be extended.


Do you offer out-of-hours appointments?

Some psychologists can offer appointments outside of normal business hours. Please discuss your appointment needs with our administration when booking an appointment as they can indicate which psychologists have availability out of normal business hours.

Please see our Contact Us page for current office hours.


Are your psychologists contactable out-of-hours? 

Unfortunately, we do not offer out-of-hours phone support.  At our first consultation, we will discuss options for support out of hours if you feel this might be needed.

If you need to contact us for administration purposes, please phone and leave a message and we will return your call on our next working day (Tuesday, Wednesday or Saturday).